Kipps Brighton

Michael Lafferty
1 Star
On packing my bags in the morning the morning I was checking out, I was not able to leave my room at the designated 11:00 A.M. checkout time because I was not able to leave my room due to a fault with the door used to enter and exit my room. I tried budging the lock for around half an hour and had no success in doing so. Trying every method possible. As to my knowledge, there were no staff on-site, I called the staff member who in-person text-messaged me the combinations to get into the building and my room respectively. The phone rang but went to voicemail and on hanging up received a text-message from his number saying to not call his number as it is one of a personal nature and queries regarding the rooms should be sent via the e-mail of the provider of the rooms or by calling an different number provided. I called the different number provided and was expecting to speak to a member of staff but was forwarded to a locksmith and explained to him the situation. By this point, I was very stressed and overwhelmed; not only was I worried about having to pay a late checkout fee but also my safety and not making the train I needed to get to travel home. Within half-an-hour, the gentleman arrived to try and let me out of the room from the outside and had no success. He even asked me to slide the original room key under the door and tried that and had no luck with that either. He then returned to the key to me and then asked if he could search for a spare key, I agreed to him doing his and around fifteen or so minutes later, he obtained one and was able to let me out my room. He proceeded to ask for identification, so I allowed him to take a photograph on his phone of my provisional driving licence, and was then able to go about my journey home and him to go back to his office. Luckily, I was not asked to pay for this service. Oh, and do not bother trying to complain via phone or e-mail, nobody bothers to take the time to respond.
Monday 26th February 2024

G.Peacharts
2 Star
I guess you get what you pay for. Even still, the showerhead is broken, there were weird things on the sheets, like look like mold, i could taste the dust in the room, you have to go outside to use a shared toilet. No toilet in the room. There also is no elevator so you have to walk up three or four sets of stairs. Overall it would be better for you to give a bit more money for another hotel.
Wednesday 29th May 2024

Rudra Bhende
1 Star
The check-in experience was the worst. They did not send any check-in instructions to get in by our booking time which was at 2pm. We received check-in after 1 and a half an hour and literally had to stand outside waiting. The room feels like a jail cellar with everything dirty, old and low maintained. The customer does not have heater control and will only be on for a limited time. Besides the location, everything is of the worst quality and I regret booking a room here.
Saturday 27th April 2024

Cho Yee
3 Star
We didn't know that we are going to be on third floor with no lift. The room doesn't include toilet inside and the shower power is low. However, the location is good. Very close to Royal Pavilion. Three host is responsive.
Tuesday 20th June 2023

Nazmul Haque
4 Star
Considering that this hotel was booked during summer time, I was very surprised that we was able to get it so cheap. I was travelling with 4 other friends and booked a family room which has capacity for 7. Surprisingly, it didn't feel too cramped despite us being 5 boys and for a quick trip, the room does the job. The hotel itself is pretty clean. While they did not have in person staff, they were generally quick to reply on the online messaging service. Instructions to access the room were pretty easy to follow. Location is ideal as it is a 5 min walk from the coast and roughly 15 min walk from the pier. Overall, for a short and cheap getaway this hotel will do the job.
Thursday 4th August 2022